Field Technician

Field Technician

Job Description

The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Join the client as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across the client, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
Identity Management: Manage user, group, and computer accounts within a centralized directory service.
Training & Compliance: Assist with security awareness training and phishing simulations.
Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Required Qualifications
3+ years of experience in each of the following:
Field technician support
Desktop and laptop troubleshooting
Mobile device support
Network administration and support
Software installation and maintenance
Peripheral device configuration
Help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences

Preferred Qualifications
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations

Technical Skills
Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools

What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Skill - Required / Desired - Amount of Experience
Field Technician Support - Required - 3 Years
Desktop & laptop support (Windows 10/11) - Required - 3 Years
Handheld device support (IOS & Android mobile device management) - Required - 3 Years
Network administration and support (TCIP/IP, DNS, DHCP) - Required - 3 Years
Software installation and maintenance - Required - 3 Years
Peripheral device configuration - Required - 3 Years
Helpdesk/Telephone support - Required - 3 Years
Antivirus and security software - Required - 3 Years
Remote support tools - Required - 3 Years
CompTIA Certification - Highly desired

Travel Requirements
This role requires regular travel to client offices statewide (average 2 days per week) with the client personnel. No travel reimbursement necessary.

Notes:
Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.