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Help Desk

Madison, WI 10.5 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jul 14, 2026
Ref: BTWIHD143

Position Overview


The client is looking for Help Desk II.

POSITION SUMMARY
Working under supervision of the Business Office Manager of the client, this position is primarily responsible for full lifecycle management of all of client's IT hardware assets. This position is responsible for ensuring the recovery of all assets identified as the client IT hardware assets. Using the data from the annual IT hardware inventory, this position will assist with the development, implementation, and completion of the annual PC replacement plan for the client.

Goals and Worker Activities
Maintain IT hardware asset data in multiple systems, including client's IT Service Management System (Cherwell) and client desktop management system (Ivanti).
Utilize desktop management systems (e.g., Ivanti or Cherwell) for troubleshooting and to gather reports/metrics.
Provide first-level support for all offboarding service requests assigned to hardware asset management.
Coordinate with managers the return of hardware assets that are assigned to offboarded employees.
Assist in the preparation and review of hardware asset disposition reports that are used to identify missing assets.
Monitor missing asset SLA’s and escalate missing assets to Computer Security Incident Response Team (CSIRT).
Prepare and distribute reports and other materials for the client Director’s office, client PMO Director, and the IT Business Manager.
Coordinate and perform onsite physical IT inventory audits at client locations.
Provide onsite operations support of client warehouse
Other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES
Working knowledge of IT services and environment in an enterprise setting.
Ability to lift 20 lbs. periodically throughout the day.
Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing.
Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders.
Highly proficient with IT Asset Management Systems (e.g., Cherwell).
Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public.
Ability to work independently.

Top Skills & Years of Experience: Well qualified candidates will have 3 or more years' experience in the following areas:
1) Experience Maintaining and managing IT hardware asset data in multiple systems, including client’s IT Service Management System (Cherwell & Ivanti Neurons) and client desktop management system (Ivanti).
2) Experience in performing electronic and physical IT hardware asset audits.
3) Experience with at least one spreadsheet software platform, including but not limited to Microsoft Excel, Google Sheets or OpenOffice Calc.
4) Must have great customer service and communication skills.

Nice to have skills:
1) Experience purchasing and deploying IT Hardware
2) Experience creating and tracking IT Hardware repairs and support cases

Notes:
This position requires the contractor to be on-site 3 days per week.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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Help Desk

Reference Number: BTWIHD143
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