Description
The client is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.
The candidate should demonstrate strong technical knowledge and experience with M365 applications, Active Directory, Microsoft Teams, HP Desktops/Laptops/Tablets and Microsoft Windows 10/11. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
The contractor is required have:
At least seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
1. At least Two years’ experience in desktop/laptop troubleshooting or operations support.
2. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
3. At least five years supporting Microsoft Windows 10 and 11 operating systems
4. At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
5. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
6. Knowledge of iPhone or similar smart phone support.
7. Demonstrated analytical and problem-solving skills.
8. Strong interpersonal and communication skills who can work with people at various levels of the organization.
9. Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
Notes:
This contractor position will be in support of the client's Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper shift coverage across all shifts.
The hours of service will be on the Help Desk’s 2nd Shift from 3:00PM to 11:30PM.
The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The client will only consider candidates who can work those designated hours.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status