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Help Desk Level 2


Reference Number: DKILHD21

Help Desk Level 2
experience  Not Disclosed
location  Abbott Park, IL (100% Remote)
duration  12 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Healthcare
duration  $35.72/hour - $40.72/hour
Job Description

Description:

Help Desk

List 3-5 hard requirements for the role:

4 year degree or 4 years direct experience in IT

List any preferred requirements that would stand out on a resume:
Knowledge of Atlassian Products – specifically JSM
Experience working with Managers – high level of communication skills
oExperience working extremely closely with an IT team
List Top 3 Skills you are looking for:

Experience writing tools for and using API’s - We have an occasional need to work with various API’s in the software/tools we manage.
While we do have a resource for this in a separate department, it would be a ‘nice-to-have’ if we found someone that had experience with working with APIs here.
Atlassian

Knowledge/Experience o SharePoint Admin background
Years’ of experience required: 4
Required education level/certifications: 4 year degree in IT related field
Daily tasks/duties and department interactions:
Task widely vary from processing Jira Requests to meeting with ADC Managers to discuss Vendor OnBoarding. Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees



Notes:
9:00 - 5:00
Remote


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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