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Help Desk Level


Reference Number: DKCAHD12

Help Desk Level
experience  Not Disclosed
location  Alameda, CA (100% Remote)
duration  12.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Healthcare
duration  $-4/hour - $1/hour
Job Description

100% Remote

Description:

List 3-5 hard requirements for the role:

  • 4 year degree or 4 years direct experience in IT

List any preferred requirements that would stand out on a resume:

  • Knowledge of Atlassian Products – specifically JSM
  • Experience working with Managers – high level of communication skills
  • Experience working extremely closely with an IT team
  • Vendor/Tool AI Validation with client and anything Airtable.

List Top Skills you are looking for:

  • Experience writing tools for and using API’s - We have an occasional need to work with various API’s in the software/tools we manage. While we do have a resource for this in a separate department, it would be a ‘nice-to-have’ if we found someone that had experience with working with APIs here.
  • Atlassian Knowledge/Experience
  • SharePoint Admin background
  • Vendor Management
  • Vendor/Tool AI Validation with client and anything Airtable.

Years’ of experience required: 4

Required education level/certifications:

  • 4 year degree in IT related field

Daily tasks/duties and department interactions:

  • Task widely vary from processing Jira Requests to meeting with client Managers to discuss Vendor Onboarding. Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees

Description of work environment/department:

  • Remote workers. Most communication is done via Slack and Teams with some email.

1. Atlassian exp. - Must have Jira service management experience. Jira, Confluence and Bit Bucket are all parts of Atlassian. Day to day, client has over 1300 SW/HW developers who submit 50 to 100 requests a day to add tools etc. for several products. This is a hands-on position and looking for someone with Admin experience in Atlassian.

2. SharePoint exp. - Must be an Admin of SharePoint. 2 years’ experience as Admin is good.

3. Managing Vendors - Candidates who have worked in a “quality” or “quality control” environment as this will require strong attention to detail, great communication with all levels of Leadership and will be handling both the onboarding and offboarding of vendors (not procurement).

4. Special Operatives Group - Experience writing tools for and using API’s. Heavy technical background in API. Will be writing, building, interfacing programs. In software tools client manages.

5. New Stuff - Vendor/Tool AI Validation with client and anything Airtable.

Notes:

100% Remote

9:00 AM - 4:00 PM


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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