Description:IT Help Desk Operator:Answering incoming calls for IT-related support.Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.Assist with Active Directory password resets, VPN tunnel configurations, etc.Provide excellent customer service in high stress or contentious situations.Work with vendors to identify root cause issues.Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.Required SkillsIT Help Desk ExperiencePreferred SkillsCompTIA A+ certificationPrevious experience working for DPS or law enforcementNotes:(Willing to work 11pm-7am shift)VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:IT Help Desk Operator:Answering incoming calls for IT-related support.Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.Assist with Active Directory password resets, VPN tunnel configurations, etc.Provide excellent customer service in high stress or contentious situations.Work with vendors to identify root cause issues.Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.Required SkillsIT Help Desk ExperiencePreferred SkillsCompTIA A+ certificationPrevious experience working for DPS or law enforcementNotes:(Willing to work 11pm-7am shift)
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