Description:Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director.Required Skills:1-2 years of experience.Preferred Skills:ServiceNow for ticketingCustomer Service Experience (up to 60 calls a day)Notes:Onsite8:30 AM - 4:30 PMContract to hire. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director.Required Skills:1-2 years of experience.Preferred Skills:ServiceNow for ticketingCustomer Service Experience (up to 60 calls a day)Notes:Onsite8:30 AM - 4:30 PMContract to hire.
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