Description:Help Desk Specialist – SeniorExperience Requirements:5 years’ experience providing user support in a multi-user environment.Proficiency in ticketing and remote troubleshooting tools.Experience with Microsoft Windows 10/11, Office 365, Active Directory, and imaging software.Familiarity with clientNet or similar judicial/government systems.Primary Duties:Provide Tier 1–2 support for 24 statewide client offices.Manage tickets, escalations, and SLA compliance (24x7 coverage with on-call support).Document solutions and contribute to knowledge base development.Track metrics and performance using client-provided tools VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Help Desk Specialist – SeniorExperience Requirements:5 years’ experience providing user support in a multi-user environment.Proficiency in ticketing and remote troubleshooting tools.Experience with Microsoft Windows 10/11, Office 365, Active Directory, and imaging software.Familiarity with clientNet or similar judicial/government systems.Primary Duties:Provide Tier 1–2 support for 24 statewide client offices.Manage tickets, escalations, and SLA compliance (24x7 coverage with on-call support).Document solutions and contribute to knowledge base development.Track metrics and performance using client-provided tools
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