Description:This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.This position does NOT have on call responsibilities.Top Skills & Years of Experience:Customer Service (6 mo. experience)Basic IT Troubleshooting (6 mo. experience)Call center experience (6 mo. experience)Nice to have skills:Previous IT Support desk call center experienceNotes:Work Shift: Tues – Saturday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift positionVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.This position does NOT have on call responsibilities.Top Skills & Years of Experience:Customer Service (6 mo. experience)Basic IT Troubleshooting (6 mo. experience)Call center experience (6 mo. experience)Nice to have skills:
Previous IT Support desk call center experienceNotes:Work Shift: Tues – Saturday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift position
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