Hybrid - onsite 3 days per week and 2 days remoteDescription:Immunization Helpdesk AnalystThe Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.Essential Duties/Responsibilities:Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and resolve duplicate patient records and bad merges in the immunization registry.Use data tools and matching algorithms to identify and correct data integrity issues.Escalate complex data issues to technical teams or data stewards as needed.Document all support interactions in the ticketing system and maintain accurate logs.Provide guidance to users on best practices for data entry and record management.Collaborate with IT and data quality teams to improve deduplication processes and system performance.Collaborate with internal and external teams and assist on improving Data Quality metrics.Assist in testing system updates and enhancements.Generate reports on data quality trends and help develop training materials.Required / Desired Skills:Skill - Required / Desired - Amount of Experience:Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field - RequiredExperience in a helpdesk, data quality, or healthcare IT support role - Required - 4.5Experience with deduplication tools, data matching, or record linkage techniques - Required - 4.5Familiarity with immunization information systems - RequiredStrong analytical and problem-solving skills - RequiredExcellent communication and customer service abilities - RequiredProficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite - DesiredKnowledge of HL7 messaging and public health data standards - DesiredExperience working with state or local public health departments - DesiredUnderstanding of HIPAA and data privacy regulations - DesiredNotes:Hybrid - onsite 3 days per week and 2 days remoteVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Immunization Helpdesk AnalystThe Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.Essential Duties/Responsibilities:Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.Investigate and resolve duplicate patient records and bad merges in the immunization registry.Use data tools and matching algorithms to identify and correct data integrity issues.Escalate complex data issues to technical teams or data stewards as needed.Document all support interactions in the ticketing system and maintain accurate logs.Provide guidance to users on best practices for data entry and record management.Collaborate with IT and data quality teams to improve deduplication processes and system performance.Collaborate with internal and external teams and assist on improving Data Quality metrics.Assist in testing system updates and enhancements.Generate reports on data quality trends and help develop training materials.Required / Desired Skills:Skill - Required / Desired - Amount of Experience:Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field - RequiredExperience in a helpdesk, data quality, or healthcare IT support role - Required - 4.5Experience with deduplication tools, data matching, or record linkage techniques - Required - 4.5Familiarity with immunization information systems - RequiredStrong analytical and problem-solving skills - RequiredExcellent communication and customer service abilities - RequiredProficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite - DesiredKnowledge of HL7 messaging and public health data standards - DesiredExperience working with state or local public health departments - DesiredUnderstanding of HIPAA and data privacy regulations - DesiredNotes:Hybrid - onsite 3 days per week and 2 days remote
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