HR Analyst

HR Analyst

Job Description

Fully remote (never coming onsite)

Description:

As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.

You will accomplish this by:


Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of the client policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations

Required Qualifications:

Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
Preferred Qualifications:

Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills

Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education:
HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.





Notes:
Monday-Friday 8:30a-5:00p EST or Monday-Friday 10:30a-7p EST
Fully remote (never coming onsite)

Safety Sensitive

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status