Position Summary
As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.

You will accomplish this by:
Obtain, review, and manage accommodation-related documentation, ensuring timely, confidential, and accurate recordkeeping throughout the accommodation process.
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of client policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations

Required Qualifications:
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.

Preferred Qualifications:
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education:
HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.

Notes:
This is a remote position suitable for all Time Zones
Monday-Friday 10:30a-6:30p EST
Closed on weekends and major holidays