Certified Woman & Minority Owned

Salesforce Consultant


Reference Number: KCMNSL17

Salesforce Consultant
experience  Not Disclosed
location  St. Paul, MN (100% Remote)
duration  6.5 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - State
Job Description

Description of Project

The client is seeking a vendor to implement the Salesforce solution “Success Hub” .
At a high level, the vendor will provide consultation, solution development, training, and implementation support of a Salesforce database for the Client Program, and then provide ongoing support to include bug fixes, modifications, updates, etc.
The following document contains the deliverable phases and qualifications for this client Event.

Deliverable Phases

Analysis and Discovery

Analyze current needs and new Success Hub module and prepare a fit-gap report
Provide support for the entire project leading up to the launch of Success Hub

Planning

Prepare a plan to implement Salesforce modules
Establish project timeline and schedule meetings in coordination with the client project manager as appropriate to ensure the project finishes on time
Connect with the client hosting and security experts to ensure all state requirements are fulfilled

Implement

Implement Salesforce Modules

Student Success Hub – Higher Education - Enterprise Edition
Government Cloud Plus
Premier Success Plan
Service Cloud Voice/Amazon Connect
Digital Engagement – Enterprise Edition
Enterprise Cloud for Learner Success - Members Experience Edition
CRM Analytics Plus – Enterprise Edition

Configuring reports

Student Outreach Features

Email, SMS, Voice, Chat, Video solutions, surveys, scheduling, track incentives, customization, desktop, and mobile access

UI and workflow customizations

Configure Success Hub to meet detailed application requirements
Customize and implement role-based security and functionality

Testing

Coordinate with business users for user acceptance testing
Issue remediation

Accessibility and the client Branding

Ensure that the client branding guidelines are met and that State accessibility standards are implemented and tested

Production Release and Handoff
Release new system into production
Prepare appropriate upgrade process documentation, run guide, system support guide, etc. and provide to the client team.
Provide user training and documentation
Provide post-launch support for technical issues, formatting changes, or minor in-scope enhancements as identified by the project team
Provide appropriate knowledge transfer to the client IT team members, including technical documentation
Ongoing Support – the ongoing support to be provided includes such items as:
Ongoing support for Salesforce Success Hub updates, patches, security enhancements to maintain the product in support status with high availability and performance.
Plan and deploy upgrades to major software releases with coordination of the business and the client IT team to maintain consistency of desktop client versions to server versions.
Provide consultation and cost estimates for Salesforce Success Hub modifications as requested for analysis and decision making.
Respond to performance issues and recommend changes to meet the needs or performance at best value for the agency.
Add, remove, and manage Salesforce Success Hub software packages, add-ins, or services.
Troubleshoot Salesforce Success Hub issues
Provide bug fixes

Vendor Minimum Qualification

Three (3) previous Salesforce Success Hub implementations and/or upgrades.

Vendor Desired Qualifications

Company is a complete solution provider that manages all aspects of a project including project management, planning, execution, and delivery with professional staff
Experience working with government entities
Experience working with K12 or higher education
Responsive and timely execution of work
Positive testimonials from other customers

Note :

Provide Maintenance with a 4-hour acknowledgement response time goal (5 days a week during the client business hours)
The work is expected to be done remotely.
Critical – system down: 8-16 hours
Important – workaround exist 16 hours
Non-Critical -16-32 hours
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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