Description of ProjectThe client is seeking a vendor to provide services to support the Enterprise Oracle Identity and Access Management 11g Suite which has 13 applications integrated.The system is currently on premise in client owned data centers and is on Oracle Market Drive support.The following document contains the samples tasks and qualificationsSample TasksOracle IAM 11g suite system monitoring and maintenanceProactively retrieve and apply patches from Oracle’s market driven support for 11g, including any security patchingApply any upgrades or patching that needs to be done in the environment, for example java upgradesManage replacement of digital certificates, including creating the CSR and applying the certificateTroubleshooting Identity and Access issues as reported by application teams via incident and work order tickets.Monitor and maintain a client custom enterprise user management componentMeet SLA response requirements at the various severity levels documented by the client Provide increased monitoring and on call support during peak times, like open enrollmentProvide support for disaster recovery exercise efforts annuallyKnowledge transfer to client team, as necessaryResource MixFor purposes of scoring, the client is asking the vendor to provide hourly rates and costs for a Lead Architect and a Systems Analyst. The qualifications of both will be scored. During contract negotiations the exact mix of resource types needed to complete the work will be determined.Desired Resource QualificationsExperience supporting Oracle Identity and Access Management suite, including OIM, OAM, OUD, Oracle Database, Oracle WeblogicExperience with Linux operating systems supportExperience reading and tailing logs for troubleshootingUnderstanding of integration methods: Header Based, Secure LDAP, Websphere TAI, SAML and OAuthKnowledge of SOAP and REST API callsNote:The work is expected to be done remotely.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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