100% remoteDescription:SCOPE OF THE PROJECT:The types of projects the subject expert will focus on expertise for design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators.DAILY DUTIES / RESPONSIBILITIES:Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluatemajor system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution.Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following:Responsibilities:Providing level-2 and level-3 technical support for Citrix / XenApps server environmentMonitoring of VDI platform with various client tools Netscaler, ControlUP)Support will include:VDI End-User SessionsVDI StackLevel-2 management and technical supportEnsuring virtual sessions are working as intendedHandling IT- VDI related requests or inquiries received by client helpdeskEnsuring all Citrix platform server systems under management have updated software patchesXenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applicationsEnsure high levels of client satisfaction for the products/solutions which are supportedAddresses all technical questions around VDI and CitrixParticipate in client meetings to update team membersAbility to be the technical Subject Matter Expert within the EnvironmentDeploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.Qualifications Skills, Experience & Qualifications:Advanced system testing tool knowledge & experienceStrong technical experience with the following technologies:Citrix Xen DesktopCitrix Xen ServerMicrosoft Windows infrastructure.Ability to work well within a team environmentExperience with Workflow analysisTechnical collaboration for client problem solvingAbility to apply best practices to ensure maximum amount of productionAbility to provide one-on-one training to teammatesREQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):5+ years technical experience with Citrix administration, including XenServer in a Production Environment5+ years experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)5+ years experience Design and Architect experience5+ years providing Tier 1 - Tier 4 supportProven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App LayeringAbility to answer complex questions related to Citrix command line commandsAbility to speak to Citrix PortsEffective communication skills (written and oral).Team member training.Adaptable, flexible, and self-motivated with strong technical and problem solving skills.PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):Citrix Administration CertificationMust be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.Develop update processes and work with team members to maintain currency in the VDI environmentAbility to effectively communicate with large or small groups of people through written or spoken communicationAbility to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.REQUIRED EDUCATION:A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.Additional details:Candidates should have the ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issuesCandidates should be able to speak about the Citrix command line commands.Candidates should be comfortable providing Tier 1 - Tier 4 support on a daily basis and able to write SOP'sNotes:Role is 100% remoteCandidate must be comfortable working EST time zone hours VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:SCOPE OF THE PROJECT:The types of projects the subject expert will focus on expertise for design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators.DAILY DUTIES / RESPONSIBILITIES:Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluatemajor system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution.Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following:Responsibilities:Providing level-2 and level-3 technical support for Citrix / XenApps server environmentMonitoring of VDI platform with various client tools Netscaler, ControlUP)Support will include:VDI End-User SessionsVDI StackLevel-2 management and technical supportEnsuring virtual sessions are working as intendedHandling IT- VDI related requests or inquiries received by client helpdeskEnsuring all Citrix platform server systems under management have updated software patchesXenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applicationsEnsure high levels of client satisfaction for the products/solutions which are supportedAddresses all technical questions around VDI and CitrixParticipate in client meetings to update team membersAbility to be the technical Subject Matter Expert within the EnvironmentDeploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.Qualifications Skills, Experience & Qualifications:Advanced system testing tool knowledge & experienceStrong technical experience with the following technologies:Citrix Xen DesktopCitrix Xen ServerMicrosoft Windows infrastructure.Ability to work well within a team environmentExperience with Workflow analysisTechnical collaboration for client problem solvingAbility to apply best practices to ensure maximum amount of productionAbility to provide one-on-one training to teammatesREQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):5+ years technical experience with Citrix administration, including XenServer in a Production Environment5+ years experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)5+ years experience Design and Architect experience5+ years providing Tier 1 - Tier 4 supportProven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App LayeringAbility to answer complex questions related to Citrix command line commandsAbility to speak to Citrix PortsEffective communication skills (written and oral).Team member training.Adaptable, flexible, and self-motivated with strong technical and problem solving skills.PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):Citrix Administration CertificationMust be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.Develop update processes and work with team members to maintain currency in the VDI environmentAbility to effectively communicate with large or small groups of people through written or spoken communicationAbility to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.REQUIRED EDUCATION:A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.Additional details:Candidates should have the ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issuesCandidates should be able to speak about the Citrix command line commands.Candidates should be comfortable providing Tier 1 - Tier 4 support on a daily basis and able to write SOP's
Notes:Role is 100% remoteCandidate must be comfortable working EST time zone hours
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