Infrastructure Analyst

Infrastructure Analyst

  Not Disclosed

  Thibodaux, LA

  12.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

Description:

• To provide onsite deskside Tier 2 support through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Major Purpose:

• Works on a delivery team along with infrastructure engineers and supports basic systems and Infrastructure deployment and/or maintenance to deliver functionality on a system.
• This entry-level role is designed to learn, grow in competence, and develop the most basic capability needed to operate effectively in this role.
• Works on low complexity infrastructure problems, routine changes and improvements to existing processes, with review.
• Delivers basic Infrastructure use-cases.
• The role relies on basic knowledge and experience on a single infrastructure technology (collaboration, desktop, network, server, storage, etc.) and basic understanding of relevant components & systems.
• Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process.
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.
• Receives guidance from Scrum Master/senior team member. Work and decisions are reviewed by supervisors before implementation.

Major Duties:

• Builds the work needed to implement functionality from the product backlog (managed by the product owner).
• Determines the size of user stories.
• Tests deliverables against a user story's acceptance tests.
• Creates and maintains automated test scripts and executes all other testing-related tasks.
• Maintains and executes product or service documentation, as directed.
• Works closely with other team members to ensure that features meet business needs.
• Follows industry-standard agile Infrastructure design methodology for development and documentation.
• Works collaboratively with security, software delivery teams and other partners.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Skills, Abilities, Knowledge:

• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
• Ability to analyze, translate, and define business requirements into technical solutions.
• Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
• Employee motivation and engagement skills
• Business knowledge, e.g., processes, relationships, etc.

Education:

• Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
• Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

Work Experience:

• Previous experience in programming/software development. (1 - 3 years)
• Experience working in an Agile Environment (Less than 1 year)
• Work experience in a team environment. (Less than 1 year)

Notes:

1st Shift- Onsite position

Metatarsals are required on the first day