Infrastructure Engineer

Will provide onsite deskside Tier 2 support through performing the following duties:

Job Duties:
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. TYPICAL EXAMPLES include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:
Knowledge of computing and networking concepts and fundamentals- required
Experience with AV/Conference Room support is preferred
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of agile methodology
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered
Experience working on support teams like Geek Squad.

Notes:
This is a first shift position – flex start time 6-8am. OT as needed. 100% onsite role.
Must participate in on-call rotation for weekend and after-hours support
Candidates must be able to lift up to 50 lbs
Metatarsals are required from day 1
Minimal travel between other facilities in the Quad Cities area (within 10 miles) using personal vehicle
May be required to travel to support non-local facilities (less than 10% of the time)