Onsite/Hybrid...can be in Richardson or Chicago.
Description:
Infrastructure Engineer
The Mac and Mobile Engineer role serves as frontline technical and application support for all employees, supports all functions and components of the application and hardware infrastructure, and provides application function modification support, research, and training with a focus on customer service.
What you will be doing:
Provide expertise and support in a macOS, iOS, iPadOS, TVOS, Android, Windows Server, and Active Directory environment
Manage a Jamf Pro Windows server environment evolving to a possible cloud environment
Manage macOS setup and deployment for new employees using standard hardware and thin imaging/zero-touch techniques
Administer device policy and configurations using Jamf Pro and/or Microsoft Intune
Support applications such as Microsoft Office 365, Teams, Adobe Creative Cloud, Cisco AnyConnect, Cisco Jabber, Cisco Webex, NoMAD/Jamf Connect, and Zoom
Serve as an escalation point of contact for customers seeking technical assistance over the phone, in person or via a remote support application
Take ownership of assigned incidents and follow through to satisfactory outcome for the customer
Communicate technical information effectively to non-technical employees
In the event of an outage, assists with the execution of disaster recovery plan
Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders
Other skills related to building a career in information technology
Qualifications
The education and experience were looking for:
Bachelor's degree in information systems, computer science, or a related study, or equivalent working experience
A minimum of five years
experience working in a desktop support role supporting macOS, iOS/iPadOS, Android, TVOS, and Office 365, and Adobe applications
A minimum of three years of experience with maintaining and evolving a Jamf Pro environment (on-premise and Jamf Cloud)
At minimum, a baseline understanding of Microsoft Intune
Certification with Apple, Jamf, or equivalent is a plus
Experience working with Venafi, or other certificate management components as related to macOS management
Experience working within a strict security framework (CIS or similar) and deploying security agents to endpoints
Experience moving an organization from administrative privilege to standard user rights
Experience operating within a ticketing system to track incidents and status of assigned tasks; ServiceNow experience is a plus
Experience performing test and production changes within a change management framework at a medium to large enterprise
What skills you should have:
In-depth technical knowledge of macOS and Jamf Pro
Passionate in providing excellent customer service with a commitment to quality
Outstanding verbal and written communication skills
Detail-oriented mindset while consistently focusing on the big picture
Good business judgment and strong analytical and problem-solving skills
Strong collaboration and teamwork skills and ability to communicate effectively with technical and management level professionals
This position may require participation in an on-call rotation for after-hours support
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders client Specifics:
Device hardening for onshore and offshore uses case, with a focus on the iOS/iPadOS development use case
1. Implementing Jamf Connect with AzureAD integration (using ADFS) for multifactor authentication, and the right knowledge to work with Information Security and Active Directory teams to get this across the finish line
2. Removal of administrative rights from the environment
3. Acceleration of zero-touch provisioning and enrollment customization
4. Managed AppleIDs with Apple Business Manager
5. Integration of Microsoft Intune for conditional access policies
6. Possible migration to Jamf Cloud from current on-premises Windows Server 2016 environment
Required Qualification(s)
Oracle, Virtual environment management, Certificate management, Cisco voice on prem and cloud
Preferred Qualification(s)
Contact Center voice support
Notes:
Contract to Hire
This position may require overnight travel within the United States, up to 25%
Onsite/Hybrid...can be in Richardson or Chicago.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status