Infrastructure Support

Infrastructure Support

  Not Disclosed

  Moline, IL

  11.5 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

Job Description

Description:

Infrastructure Support III

Major Purpose:

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment.
Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature.
Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.
TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts.

Major Duties:

Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports.
Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems
Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files:
TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory, maintenance or other service records -- configuration and utility files
Responsible for recognizing problems with the processes/operations of candidate supports.
Is responsible for resolving those problems with pre- established and documented solutions.
Those solutions may be multipathed, requiring assessment of each problem situation.
Is responsible for reporting to others those problems that fall outside their scope to resolve.
Applies basic technical knowledge in the support of processes or operations.
TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided

Skills, Abilities, Knowledge:

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
Knowledge of computing and networking concepts and fundamentals.


Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
Delivers infrastructure technology for multi-functional business
May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Skill Set Requirements:

5+ years of experience required for the following skills set
Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
Experience in infrastructure and application domain functions
Practical experience in monitoring and managing, event, change and incident management
Must be able to perform and apply information analysis to resolve infrastructure problems.
Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
Experience with working in a collaborative team environment
Excellent verbal and written communication skills
Flexible and able to support Oncall if needed , 24X7 work rotation as needed

Candidates who just have basic support desk experience aren’t a good fit – they MUST have demonstrated experience with infrastructure support to be considered for this role.

Education:

Degree in an Information Technology discipline or equivalent experience.
High School or secondary diploma or equivalent

Work Experience:

Information technology experience and/or business experience. (Less than 1 year)

Notes:


This team is working a hybrid schedule (3 days/week onsite – the team hasn’t decided on set days to be in the office currently).
The hybrid schedule is subject to change based on the needs of the group.
Candidates will be required to 100% onsite for the first 1-2 months of the assignment, and then will be allowed to work the hybrid schedule once they’re fully trained and integrated into the team.
Fully remote candidates will not be considered for this role.