Infrastructure Support II

- Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
- Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
- The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
- Delivers infrastructure technology for multi-functional business
- May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Skill Set Requirements: 5+ years of experience required for the following skills set
- Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
- Experience in infrastructure and application domain functions
- Practical experience in monitoring and managing, event, change and incident management
- Must be able to perform and apply information analysis to resolve infrastructure problems.
- Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
- Experience with working in a collaborative team environment
- Excellent verbal and written communication skills
- Flexible and able to support Oncall if needed , 24X7 work rotation as needed



Notes:

MUST have demonstrated experience with infrastructure support to be considered for this role.