Position Overview:
The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs the client diagnostic equipment at our customer sites. Our Specialist represent the client to the customer. The Instrument Installation Specialist reports to the Customer Service Manager (CSM). Vehicle needed but candidate should live near a major airport, as additional travel may be required outside of assigned territory.

Responsibilities:
Installs client diagnostic machine, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by performing Start-up and calibration of systems within a planned project timeline. Supports break/fixes during the entire project cycle, communicates, escalates technical issues and delays to keep installation projects on schedule; assures quality; schedule, budget and customer satisfaction during project implementation phases.
Evaluates site layout and installation quality of our mechanical install vendors, start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures errors; orders missing or damaged parts; provide feedback to vendors, factory, project management and planning.
Uses the tools provided to document the predefined installation tasks.
Provide expert level mentoring support to field service organization.

Required Knowledge/Skills, Education, and Experience
Technical training or degree, associates or higher; minimum of 2-3 years of experience with client diagnostic machine/CI1900 system, Automation, installation, or service
Basic Understanding of facilities and electrical requirements
Ability to travel overnight 90% of the time anywhere in the US.
May require weekend work.
End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.
Expert level troubleshooting skills and capable of evaluating room layout and site planning.
Must be able to effectively set up and connect hospital networks to the client remote diagnostics.
Must be organized, self-sufficient and capable of working with little or no supervision.
Individual must possess a valid Driver's license in good standing
Proficiency in Microsoft Office.
Excellent verbal and written communication skills

Knowledge/Skills, Education, and Experience
Performs complex equipment installation, investigative tests, and repairs.
Performs ATP, Calibrations, and Precision on Diagnostic products
Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and completes documents required of all installations.
Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements.
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
2-3 Years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
A relevant degree which may substitute for a portion of required working experience

Key Qualifications
Previous Field Service experience
Willingness and ability to travel 80–100%
Strong customer-service and verbal communication skills
2–3 years of relevant experience preferred, but the manager is flexible

Notes:

Schedule and Travel
Standard hours are approximately 8:00 a.m.–5:00 p.m., with flexibility to start earlier or later depending on the day.
Some weekend work may be required.
Home-based when not traveling.
80–100% travel is required, potentially across all U.S. time zones.
Central US on either Central or Eastern Time Zone. Remote