Insurance Follow Up Representative

Insurance Follow Up Representative

Job Description

The client has an opportunity available for a full time Insurance Follow Up Representative! The primary responsibilities of a Medical Insurance Coordinator are to ensure timely and accurate account resolution for outstanding credit balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.

Duties:
Responsible for all account review associated with the dispensing of prescription medication; maintain supporting chronological notes that detail action taken to resolve outstanding insurance and/or patient credit balances.
Maintains patient demographic information and data collection systems.
Complete all assigned work queues according to payer and company policy guidelines.
Work in a fast paced and team focused environment to ensure timely and accurate refunds to insurance providers and patients.
Research and respond to insurance companies and other third-party entities regarding overpayments and related questions by telephone, via the internet, and in writing.

Required Qualifications:
1 + years’ experience performing health care reimbursement or insurance collections.
1+ years’ experience in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications:
Experience with Specialty Pharmacy Billing/Collections
Problem resolution within healthcare reimbursement/claims.

Education:
Verifiable High School Diploma or GED required

Notes:
This is a hybrid role and expectation is that they are in the office approx. 4 days per month + other days as needed for training etc.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.