Investigative Aide

DUTIES AND RESPONSIBILITIES:

Assist the Investigation Department staff in various tasks which may include: sending referral notice letters to appropriate agencies, inputting complaints into the client’s database to create an investigation file, send notice of insufficient information to complainants, answer email questions, obtain information to add to case files including other client orders and conviction documents, follow-up on outstanding items and subpoenas, upload images to database and create image links to add to the case file.

Conduct investigations (low quantity) of allopathic physicians and physician assistants licensed in AZ related to quality-of-care allegations to become familiar with the investigation process. Duties include reviewing the complaint and preparing notice letters to respondent with allegations and reaching out to the complainant; determine appropriate medical records or supporting documents to request by subpoenas.

Assist Manager(s) with varying tasks as assigned.

Top 3 Required Skills: (Non-Negotiable)
1. Effective written and oral communication
2. Organization and Follow Through
3. Knowledge of Microsoft Office Suites (Word, Adobe PDF)

Top 5 Preferred Skills: (Preferences)
1. Experience in reading and interpreting medical records.
2. Self-Starter: Enthusiasm, Flexibility and Motivation; Work effectively without regularly needing to be told what to do
3. Critical Thinking and Problem-Solving: Identify similar situations following established routines/instructions
4. Team Player: Ability to work with various investigators, internal and external medical physicians, support staff services, and different departments
5. Knowledge of medical terminology / Background in Healthcare

ABILITIES:
Ability to conduct investigations, including review of medical records to determine relevance to the investigation.
Ability to multi-task, prioritize, plan, analyze, and coordinate investigations.

1-3 years in the medical field

Notes:
Onsite
8:00 AM - 5:00 PM