Description:DutiesDelivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.Working with a permanent client employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.Support after hours, weekends and Holiday down store issues as needed.Certified Information Technology Professional (CITP) preferred (nice to have)Experience2-5 years work experience in IT roleWorking knowledge of problem solving and decision making skillsProficient in MS office, Outlook, Excel, etc.EducationHigh School DiplomaNotes:Onsite as needed40 hours a week plus OT when approvedTypical hours are M-F; 8AM-5PMVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:DutiesDelivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.Working with a permanent client employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.Support after hours, weekends and Holiday down store issues as needed.Certified Information Technology Professional (CITP) preferred (nice to have)Experience2-5 years work experience in IT roleWorking knowledge of problem solving and decision making skillsProficient in MS office, Outlook, Excel, etc.EducationHigh School DiplomaNotes:Onsite as needed40 hours a week plus OT when approvedTypical hours are M-F; 8AM-5PM
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