Description:Position Summary:Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.Duties:Administer asset tracking using client software systems.Provide staging, configuration and bench repairs of specific client store hardware.Process all applicable warranty claims.Accurately record all production details and inventory movements.Refurbish and QA returned store hardware equipment.Experience :Technical individual with 2 year technical school, Technical certifications (ex. CompTIA A+), and/or Technical experience preferred.Administrative computer skills, Word and Excel also preferredWorking knowledge of problem solving and decision making skillsMust Haves:Strong attentional to detailMust be able to multi-taskGood mechanical aptitudeEducation:High School Diploma required.Notes:Mon-Fri 8:00am-4:30pm varies with flexibilitysafety sensitiveWork approximately 40 hours per week in Seattle, Lynnwood and Everett WA area.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Position Summary:Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.Duties:Administer asset tracking using client software systems.Provide staging, configuration and bench repairs of specific client store hardware.Process all applicable warranty claims.Accurately record all production details and inventory movements.Refurbish and QA returned store hardware equipment.Experience :Technical individual with 2 year technical school, Technical certifications (ex. CompTIA A+), and/or Technical experience preferred.Administrative computer skills, Word and Excel also preferredWorking knowledge of problem solving and decision making skillsMust Haves:Strong attentional to detailMust be able to multi-taskGood mechanical aptitudeEducation:High School Diploma required.Notes:Mon-Fri 8:00am-4:30pm varies with flexibility
safety sensitive
Work approximately 40 hours per week in Seattle, Lynnwood and Everett WA area.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email