IT Business Analyst

IT Business Analyst

Job Description

IT Business Analyst 3

Acts as the bridge between business and IT to design and implement system solutions. Analyzes complex needs, documents requirements, supports project rollouts, and provides advanced training/support to help users maximize functional business tools.

Position Purpose
As an IT Business Analyst 3, you will serve as the strategic liaison between business units and IT departments to translate complex business needs into actionable, high-quality technical solutions. Under general supervision, you will lead the elicitation, analysis, and documentation of requirements for high-impact or enterprise-level systems. You will not only participate in the planning, design, and implementation of new or enhanced systems but will also act as a trusted advisor and mentor, driving operational efficiency and ensuring the user community fully leverages functional business tools and support systems.

Core Responsibilities
Requirement Elicitation & Analysis: Lead workshops, interviews, and focus groups with cross-functional stakeholders to extract, analyze, and prioritize complex business requirements.
Documentation & Design: Translate high-level business requirements into detailed functional specifications, user stories, use cases, workflow diagrams, and data models. Participate heavily in system design sessions to ensure technical solutions align with business goals.
Project Planning & Implementation: Partner with Project Managers and Technical Leads to define project scope, objectives, and deliverables. Coordinate and participate in the deployment, data migration, and rollout of new or enhanced applications.
Testing & Quality Assurance: Define User Acceptance Testing (UAT) strategies, write comprehensive test scenarios, and coordinate with business users to ensure deliverables meet validation criteria and quality standards.
User Support & Enablement: Serve as a subject matter expert (SME) for core functional business tools. Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 support to resolve complex functional system issues.
Process Improvement: Continuously evaluate existing business processes and system workflows to identify bottlenecks, proposing innovative, automated, or optimized solutions.

Required Knowledge, Skills, and Abilities
Advanced Analytical Thinking: Proven ability to synthesize complex, ambiguous data from multiple sources into clear, structured requirements.
Technical Literacy: Strong understanding of the Software Development Life Cycle (SDLC) models (Agile/Scrum, Waterfall) and familiarity with data tools (e.g., SQL queries, data mapping tools, or reporting dashboards).
Stakeholder Management: Exceptional communication, negotiation, and relationship-building skills, with a track record of successfully managing expectations across diverse user groups and leadership levels.
Tools: Proficiency with business analysis and project tracking tools (e.g., Jira, Confluence, Miro, Clickup, Figma, or equivalent).

Qualifications
Bachelor's degree in a related field (e.g., Business Administration, Information Technology, Computer Science, Management Information Systems) from an accredited college or university AND three (3) years of directly related experience in business analysis, systems analysis, or IT project environments.

Preferred Qualifications (Optional Additions):
Professional certification such as Certified Business Analysis Professional (CBAP) or PMI-PBA.
Experience leading Agile scrum teams or acting as a proxy Product Owner.

Skill - Required / Desired - Amount of Experience
Requirements Management: Elicitation workshops, user stories, use case development, and BRD/FRD writing. - Required - 5 Years
SDLC Methodologies: Agile, Scrum, and Waterfall frameworks. - Required - 5 Years
Data & Technical Literacy: Basic SQL queries, data mapping, and system integration analysis. - Required - 5 Years
Stakeholder Management: Facilitation, negotiation, conflict resolution, and cross-functional collaboration. - Required - 5 Years
User Enablement: Technical writing, end-user training, and Tier-2/3 application support. - Required - 5 Years
UI/UX & Prototyping: Figma (wireframing/mockups), user interface design principles, and user journey mapping. - Required - 5 Years
AI & Productivity Tools: AI-assisted documentation, prompt engineering for requirement generation, and automated note-taking tools. - Required - 5 Years
Testing & QA: User Acceptance Testing (UAT) coordination, test script design, and defect tracking - Nice to have

Notes:
Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.