Impacts: Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
Key Responsibilities:
Experienced Professional
These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results. Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles. Targets are short to medium term (best to be characterized as milestones), and achievements are monitored. They may provide functional advice to and integrate services of operational staff or semi-professional colleagues. Typically, these functions review to 2 to 5 years of relevant experience in their field of work and qualification.
Experience:2+ years or Master Entry. Knowledge: Good knowledge in a technical field or business method including the basic theoretical background. Develops basic business understanding. Contributes to team effort, awareness of expected value add. May improve processes, business methods or technical componentsResponsibilities:Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)Follow-up on system failuresUser Account Management (setting up/further developing a user management process, user/role controlling, documentation)Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)Participation in IT projects/initiatives (especially in the SAP area)Competencies:1. Methodological competenceExtensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimizeProject management and coordination: methodically lead/coordinate projectsConsulting expertise in change processesStructured, systematic, goal-oriented, and independent work2. Technical ExpertiseExpertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)Comprehensive process understandingQuick comprehension and analytical skills3. Social SkillsGoal-oriented and effective work in internal and cross-departmental teamsCustomer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker)Communication and teamwork skillsDrive and perseverancePersonal responsibility and decisiveness4. Language SkillsEnglishNotes:Full-time remote, eastern time zone preferred
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.