IT/OT Project Specialist


Must-Have Systems, Software, or Experience:
We are looking for an entry-level to early-career IT/OT professional with some hands-on IT support experience. We are NOT looking for a senior-level resource. The ideal candidate should have a good technical foundation, willingness to learn, and be comfortable working in a corporate/industrial IT environment.

Preferred skills and experience include:

Windows and general end-user IT support/troubleshooting
Laptop, desktop, monitors, docking stations, and peripheral support
Basic networking knowledge, including LAN/Wi-Fi, IP addressing, switches, and cabling
Microsoft 365 and Microsoft Teams
Hardware deployment, inventory, and IT asset management
Basic understanding of IT/OT environments or a strong interest in developing OT knowledge
ServiceNow exposure would be beneficial but is not required
Interest in learning IT demand management, including infrastructure and application demands, requirements gathering, business requests, documentation, approvals, and coordination with different IT teams
Ability to support projects and coordinate activities with vendors, infrastructure, network, application, and business teams
Good communication, organization, and documentation skills
The person will receive guidance and training on our internal processes, including ServiceNow, IT/OT processes, and infrastructure/application demand management. We are primarily looking for someone who is hands-on, technically curious, organized, willing to learn, and interested in growing into a broader IT/OT and IT Service Delivery role.


Notes:
Travel Required: Minimal travel may be required depending on business needs, but the position will be primarily based in Raleigh.
This is a hands-on IT/OT support role that requires regular interaction with end users, IT equipment, infrastructure, vendors, and on-site activities.