Description:Project Management and ITSM Resource (Mid-Level – Systems Administrator classification under Agreement)Required Experience & QualificationsExperience in IT project coordination and project trackingExperience in contract administrationExperience monitoring contracts and purchase orders (POs)Experience processing vendor invoicesFamiliarity with procurement processesExperience working with vendors and internal stakeholdersUnderstanding of IT Service Management (ITSM) frameworksHands-on experience with FreshService ITSM platformStrong communication and organizational skillsAbility to work effectively with internal stakeholders and external vendorsCertifications (Preferred but Strongly Desired)ITIL CertificationPMP CertificationRelevant educational background in IT, Business, or related fieldWork ResponsibilitiesTrack IT projects and maintain project documentationCoordinate project milestonesMonitor contracts and POs for complianceProcess vendor invoicesPrepare purchase requisitionsAssist with vendor onboardingSupport procurement initiativesImprove ITSM workflowsOptimize usage of FreshService platformDeliverablesThe candidate must be able to provide:Weekly status reports (contracts, POs, invoicing, project updates)Updated ITSM workflows and documentationFreshService optimization recommendationsProject tracking dashboards and documentationNotes:Schedule:o 7.5 hours per dayo 2 days per weeko 8:30 AM – 5:00 PM CST (1-hour break)o No weekends or holidays VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Project Management and ITSM Resource (Mid-Level – Systems Administrator classification under Agreement)Required Experience & QualificationsExperience in IT project coordination and project trackingExperience in contract administrationExperience monitoring contracts and purchase orders (POs)Experience processing vendor invoicesFamiliarity with procurement processesExperience working with vendors and internal stakeholdersUnderstanding of IT Service Management (ITSM) frameworksHands-on experience with FreshService ITSM platformStrong communication and organizational skillsAbility to work effectively with internal stakeholders and external vendorsCertifications (Preferred but Strongly Desired)ITIL CertificationPMP CertificationRelevant educational background in IT, Business, or related fieldWork ResponsibilitiesTrack IT projects and maintain project documentationCoordinate project milestonesMonitor contracts and POs for complianceProcess vendor invoicesPrepare purchase requisitionsAssist with vendor onboardingSupport procurement initiativesImprove ITSM workflowsOptimize usage of FreshService platformDeliverablesThe candidate must be able to provide:Weekly status reports (contracts, POs, invoicing, project updates)Updated ITSM workflows and documentationFreshService optimization recommendationsProject tracking dashboards and documentationNotes:Schedule:o 7.5 hours per dayo 2 days per weeko 8:30 AM – 5:00 PM CST (1-hour break)o No weekends or holidays
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