IT Senior Support Specialist

IT Senior Support Specialist

Job Description

This position requires one day onsite per week.

Job Summary:

Under broad supervision, provides system and user support for 3rd party enterprise systems.

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.

Qualifications:
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Additional Qualifications
Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

Technical Skills – experience and knowledge which include the following:

Java or Other programming language
JavaScript
Groovy Script
XML
SQL
PL SQL
Oracle databases

Skill - Required / Desired - Amount of Experience
Technical front end and back end 3rd party software support - Required - 7 Years
Agile Assets/Trimble Asset Management System Support - Highly desired - 5 Years
JavaScript and Groovy Script - Required - 5 Years
Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL - Highly desired - 5 Years

Note:

This position requires one day onsite per week.
Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status