Description:What You’ll Be Doing:Provide first-level IT support to in-person clients.Help set up devices and mobile accessories.Communicate status updates with internal clients.Ensure that requests are being prioritized and closed in a timely manner.Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.Key Qualifications:Basic understanding of Windows troubleshooting.Familiarity with Android/iOS environments.Customer-oriented mindset.Ability to take clear notes and capture problems correctly.A general understanding of macOS is a plus but not required.What Would Set You Apart:Familiarity with PowerShell or command line interface (CLI).CompTIA A+ certification.Prior customer service experience.Familiarity with networking concepts (DNS, LAN, WAN).Who We’re Looking For:Candidates with an interest in technology and experience working in a customer-facing role.Individuals who can patiently take the time to understand an issue to properly document it.Someone who can comfortably navigate a PC to perform basic troubleshooting.Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.Notes:This is a 100% on-site position VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:What You’ll Be Doing:Provide first-level IT support to in-person clients.Help set up devices and mobile accessories.Communicate status updates with internal clients.Ensure that requests are being prioritized and closed in a timely manner.Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.Key Qualifications:Basic understanding of Windows troubleshooting.Familiarity with Android/iOS environments.Customer-oriented mindset.Ability to take clear notes and capture problems correctly.A general understanding of macOS is a plus but not required.What Would Set You Apart:Familiarity with PowerShell or command line interface (CLI).CompTIA A+ certification.Prior customer service experience.Familiarity with networking concepts (DNS, LAN, WAN).Who We’re Looking For:Candidates with an interest in technology and experience working in a customer-facing role.Individuals who can patiently take the time to understand an issue to properly document it.Someone who can comfortably navigate a PC to perform basic troubleshooting.Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.Notes:This is a 100% on-site position
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