IT Software Licensing Specialist

IT Software Licensing Specialist

  Not Disclosed

  Phoenix, AZ

  6.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

Job Description

At this time position will be fully onsite but could change to hybrid.

Description:

Role & Responsibilities:

• Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
• Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
• Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
• Manage, Maintain and coordinate software assets for existing approved software.
• Respond to requests for technical assistance via phone, chat or email for Software assets.
• Assist in facilitating software requests for existing approved software.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow Information Technology process, standard, governance and procedures.
• Follow up with customers and users to ensure complete resolution of issues.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements:

• General knowledge of the organization's policies and procedures
• General knowledge of software licensing and asset management methodologies and tools
• Knowledge of technology asset life cycle management processes
• Ability to maintain accurate documentation and records.
• Demonstrated ability to work collaboratively in teams and across organizations
• Demonstrated ability to balance, prioritize and organize multiple tasks
• 1-2 years of experience in project coordination
• Experience with ServiceNow
• Experience with Google Suite
• 1-2 years of experience in software asset management
• 1-2 years of experience in software licensing compliance
• 1-2 years of experience in software contract negotiation
• 1-2 years of experience in software vendor management
• 1-2 years of experience in software Cross-functional Collaboration
• 1-2 years of experience in software Reporting and Analysis

Skills:

• Familiar with IT ticketing, service desk, and asset management systems
• Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite. Related experience and training in troubleshooting and providing customer support
• Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
• Knowledge and experience of customer service practices, including communication skills.
• Ability to work independently and maintain levels of productivity
• Being detail-oriented and capable of delivering a high level of accuracy Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
• Familiar with a variety of IT concepts, practices, and procedures

Preferred Skills:

• Strong understanding of software licensing models and agreements.
• Familiarity with various licensing metrics (e.g., per-user, per-device, subscription) and legal terms. Excellent analytical and problem-solving skills.
• Ability to analyze software usage data, identify trends, and develop solutions to optimize licensing and minimize costs. Effective communication and negotiation skills.
• Ability to communicate complex licensing information clearly and concisely to various stakeholders, including vendors and internal teams. Proficiency in software asset management (SAM) tools.
• Experience with tools used to track and manage software licenses and assets. Detail-oriented and organized.
• Ability to manage large volumes of data and maintain accurate records. Ability to work independently and as part of a team.
• Ability to manage workload effectively and collaborate with others to achieve common goals.

Notes:

At this time position will be fully onsite but could change to hybrid.

8:00 AM - 5:00 PM