Description: Role & Responsibilities:Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.Manage, Maintain and coordinate software assets for existing approved software.Respond to requests for technical assistance via phone, chat or email for Software assets.Assist in facilitating software requests for existing approved software.Research questions using available information resources.Advise user on appropriate action.Follow Information Technology process, standard, governance and procedures.Follow up with customers and users to ensure complete resolution of issues.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes. Qualifications & Educational Requirements:General knowledge of the organization's policies and proceduresKnowledge of technology asset life cycle management processesAbility to maintain accurate documentation and records.Demonstrated ability to work collaboratively in teams and across organizationsDemonstrated ability to balance, prioritize and organize multiple tasks12 years of experience in project coordinationExperience with ServiceNowExperience with Google Suite Skills:Familiar with IT ticketing, service desk, and asset management systemsWorking knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite. Related experience and training in troubleshooting and providing customer supportExperience researching, analyzing and interpreting data and numbers (license counts, license costs and division)Knowledge and experience of customer service practices, including communication skills.Ability to work independently and maintain levels of productivityBeing detail-oriented and capable of delivering a high level of accuracy Collaborative skills demonstrated ability to form strong partnerships with both business and technical resourcesFamiliar with a variety of IT concepts, practices, and procedures Required Skills:1-2 years of experience in project coordinationGeneral knowledge of software licensing and asset management methodologies and toolsExperience with ServiceNow and Google Suite Notes:At this time position will be fully onsite but could change to hybrid.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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At this time position will be fully onsite but could change to hybrid.
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