RemoteDescription:This resource is dedicated to providing help desk support and GIS analysis support through the next year.Typical Experience: 24-36 monthsThis a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.Skill - Required / Desired - Amount of ExperienceExcellent Verbal Communication in customer service situations - Required - 2 YearsArcGIS Pro - Required - 2 YearsArcGIS Online - Required - 2 YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similar - Required - 1 Years VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:This resource is dedicated to providing help desk support and GIS analysis support through the next year.
Typical Experience: 24-36 monthsThis a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.Skill - Required / Desired - Amount of ExperienceExcellent Verbal Communication in customer service situations - Required - 2 YearsArcGIS Pro - Required - 2 YearsArcGIS Online - Required - 2 YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similar - Required - 1 Years
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