Position Summary
We are seeking a proactive, hands-on Onsite IT Support & Asset Recovery Technician to support onsite IT operations, asset recovery initiatives, and end-user hardware support. This role will focus on clearing physical PC offboarding backlogs, staging and deploying hardware, executing new-hire workstation setups, and providing local desk-side support. The ideal candidate thrives in a fast-paced environment and has strong experience with hardware management, asset tracking, and customer-facing IT support.


Core Responsibilities
Asset Recovery & Offboarding (60%)
Execute physical hardware offboarding processes.
Receive, audit, wipe, pack, and log returned laptop inventory.
Assist with clearing existing asset recovery backlogs.
Manage local depot operations, including packing, shipping, and return logistics.
Ensure proper chain-of-custody and documentation for all hardware assets.
Provisioning & Desk Setups (20%)
Image, configure, stage, and deploy Windows 11 and macOS devices.
Prepare laptops, desktops, monitors, and peripherals for new hires.
Complete workstation setups and technology refresh activities.
Perform quality checks and ensure equipment readiness prior to deployment.
Onsite Hardware Support (20%)
Provide walk-up and desk-side technical support for local operations.
Troubleshoot hardware, monitor, peripheral, and basic connectivity issues.
Support end users with device setup and hardware-related incidents.
Escalate complex issues through established support channels when necessary.
IT Asset Management
Maintain accurate hardware inventory records within ServiceNow (ITAM).
Track assets through receipt, deployment, redeployment, and retirement.
Ensure all asset records are updated and compliant with company standards.
Maintain 100% accuracy of asset tracking data.

Required Qualifications
High School Diploma or GED required.
2 to 4 years of hands-on experience in desktop support, hardware provisioning, or IT asset management within an enterprise environment.
Strong working knowledge of Windows 11 and macOS hardware setup, imaging, deployment, and troubleshooting.
Experience using ServiceNow for incident management and asset tracking updates.
Experience supporting laptop, desktop, monitor, docking station, and peripheral hardware.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Strong customer service skills with a professional end-user support approach.
Ability to work independently and manage multiple priorities.

Preferred Qualifications
Experience supporting enterprise hardware refresh or deployment projects.
Experience managing asset recovery or offboarding programs.
Familiarity with IT Asset Management (ITAM) best practices.
Experience supporting supply chain, manufacturing, or operational environments.
Knowledge of hardware lifecycle management processes.

Technical Skills
Required
Windows 11
macOS
Hardware Imaging and Deployment
Desktop and Laptop Troubleshooting
ServiceNow
IT Asset Management (ITAM)
Hardware Inventory Tracking
Microsoft Office Suite
Preferred
Enterprise Device Lifecycle Management
Asset Recovery Operations
New Hire Technology Deployment
Hardware Refresh Projects

Physical Requirements
Ability to regularly unbox, move, transport, and package IT equipment.
Ability to lift and carry hardware up to 40 pounds.
Ability to work within office, storage, and depot environments as required.
Ability to stand, walk, and move between work areas throughout the day.

Key Competencies
Customer Focus
Attention to Detail
Accountability
Problem Solving
Organization and Time Management
Communication
Adaptability
Teamwork
Initiative

Ideal Candidate Profile
The ideal candidate is a hands-on IT professional with experience in desktop support, hardware provisioning, and asset management. They are comfortable working independently, managing large hardware inventories, maintaining precise asset records, and providing excellent onsite customer support. Experience with Windows, macOS, and ServiceNow is essential, along with a strong commitment to accuracy, process compliance, and backlog reduction.

Main Responsibilities
Asset Recovery & Offboarding
Provisioning & Desk Setups
Onsite Hardware Support
IT Asset Management


Must-Have Qualifications
Candidates must possess experience in the following areas:

Customer support and customer-facing experience
Technical support experience
Provisioning and desk setups
Hardware support

Nice-to-Have Skills
ServiceNow experience



Notes:
Monday through Friday 8 am to 5 pm
Travel Requirement
Yes
Driving Requirement
Driving may exceed 30% of work time