IT Support Specialist

IT Support Specialist

Job Description

Hybrid

Description:

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

IT Technical Support Specialist

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

· Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
· Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
· History of working in an Active Directory domain environment
· Proficient at software installs and troubleshooting
· Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Skill - Required / Desired - Amount of Experience
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. - Required - 3 Years
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. - Required - 3 Years
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. - Required - 3 Years
Active Directory domain environment - Required - 3 Years

Proficient at software installs and troubleshooting - Required -
Some networking knowledge, along with the ability to troubleshoot network issues from the command line. - Required -


Notes:

Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status