Description:The 'County Administrator' role manages county user PATH client accounts (e.g., adding sub-roles, setting up Power BI roles, adding/updating PATH client security roles, and adding/updating the users' assigned supervisor). This is an onsite position.Position Summary:Provide technical support assistance in a service desk environment and serve as the primary point of contact for technical support services. This position, under general supervision, answers questions and resolves simple to complex technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalate tickets as needed, routinely requires communicating and coordinating with end-users and other client teams to resolve issues and troubleshoots via telephone or remote technology. IT Support Technician II is the second level of a three-part seriesEssential Functions:The County Administrator role creates and maintains the list of community services (Directory of Services), addresses and telephone numbers for the District Attorney offices, school names and addresses, and Zones.Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now.Knowledge of:Overall computer operations procedures, operating systems and platforms required (Windows 10)Software such as: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc.Current techniques and capabilities of personal computers, local area networks and wide area networksHardware such as: Motherboards, CPU’s, Chipsets, Memory, printers, Peripherals, etc.Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero ClientsTools and technology within an ITIL and ITSM environment.SkillsPerforming continual research to enhance technical knowledgePerforming Critical Thinking (Complex Troubleshooting)Maintaining adaptability when performing in new situationsMaintaining adaptability when performing in Emergency situations & under stressCommunication & attention to detailCustomer serviceAbilitiesContributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goalsCommunication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information providedCollaboration: Works effectively and cooperatively with others; establishes and maintains good working relationshipsCustomer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needsTechnical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertisePlanning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficientlyManaging Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more peopleProficient in various computer programs, including Microsoft OfficeExperience:Minimum of three years of IT support experience or an equivalent combination of training and experienceEducation:High School Diploma or equivalentLicenses and Certifications:Requires a valid NC or SC Driver's LicenseRequires County Driving PrivilegesRequired / Desired SkillsSkill Required / Desired Amount of ExperienceExperience with IT support experience or an equivalent combination of training and experience Required 3 YearsExperience maintaining documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now. Required 3 YearsOverall computer operations procedures, operating systems and platforms required (Windows 10 Required 3 YearsExperience with Software: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc. Required 3 YearsExperience with current techniques and capabilities of personal computers, local area networks and wide area networks Required 3 YearsNotes:Onsite VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The 'County Administrator' role manages county user PATH client accounts (e.g., adding sub-roles, setting up Power BI roles, adding/updating PATH client security roles, and adding/updating the users' assigned supervisor). This is an onsite position.Position Summary:Provide technical support assistance in a service desk environment and serve as the primary point of contact for technical support services. This position, under general supervision, answers questions and resolves simple to complex technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalate tickets as needed, routinely requires communicating and coordinating with end-users and other client teams to resolve issues and troubleshoots via telephone or remote technology. IT Support Technician II is the second level of a three-part seriesEssential Functions:The County Administrator role creates and maintains the list of community services (Directory of Services), addresses and telephone numbers for the District Attorney offices, school names and addresses, and Zones.Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now.Knowledge of:Overall computer operations procedures, operating systems and platforms required (Windows 10)Software such as: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc.Current techniques and capabilities of personal computers, local area networks and wide area networksHardware such as: Motherboards, CPU’s, Chipsets, Memory, printers, Peripherals, etc.Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero ClientsTools and technology within an ITIL and ITSM environment.SkillsPerforming continual research to enhance technical knowledgePerforming Critical Thinking (Complex Troubleshooting)Maintaining adaptability when performing in new situationsMaintaining adaptability when performing in Emergency situations & under stressCommunication & attention to detailCustomer serviceAbilitiesContributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goalsCommunication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information providedCollaboration: Works effectively and cooperatively with others; establishes and maintains good working relationshipsCustomer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needsTechnical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertisePlanning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficientlyManaging Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more peopleProficient in various computer programs, including Microsoft OfficeExperience:Minimum of three years of IT support experience or an equivalent combination of training and experienceEducation:High School Diploma or equivalentLicenses and Certifications:Requires a valid NC or SC Driver's LicenseRequires County Driving PrivilegesRequired / Desired SkillsSkill Required / Desired Amount of ExperienceExperience with IT support experience or an equivalent combination of training and experience Required 3 YearsExperience maintaining documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now. Required 3 YearsOverall computer operations procedures, operating systems and platforms required (Windows 10 Required 3 YearsExperience with Software: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc. Required 3 YearsExperience with current techniques and capabilities of personal computers, local area networks and wide area networks Required 3 YearsNotes:Onsite
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