Description:Position Summary:The Administrator role is a contract position within the IT Service Desk. The individual in this role will be solely responsible for managing client user accounts and maintaining associated data as outlined in the client Security Roles and Work Queues and client Administrator User Account Management quick reference guides (QRGs).Key Responsibilities:Manage client user accounts, including:Adding and updating client security rolesAssigning and updating sub-rolesSetting up and maintaining Power BI rolesAssigning and updating supervisor informationCreate and maintain the Directory of Services, ensuring community services information is accurate and up to date.Update and maintain addresses and telephone numbers for District Attorney offices.Manage and maintain school names, addresses, and Zones within the client.Serve as the primary point of contact for the client leadership regarding the client Administrator security role.Ensure changes and updates are entered accurately and in compliance with established reference guides.Provide feedback to the Training Team on reference materials and participate in demonstrations as needed.Qualifications:Experience with IT account management, security roles, or user administration strongly preferred.High attention to detail and accuracy in data entry.Ability to follow quick reference guides and established procedures.Strong communication and organizational skills.Ability to work independently in a focused role.Training:Initial training will be provided through the existing QRGs.Additional reference materials are in development, and ongoing feedback will help refine them.Skill - Required / Desired - Amount of Experience:Experience creating and maintaining the Directory of Services, ensuring community services information is accurate and up to date. - Required - 3 YearsExperience with IT account management, security roles, or user administration - Required - 3 YearsHigh attention to detail and accuracy in data entry - Required - 3 YearsAbility to follow quick reference guides and established procedures. - Required - 3 YearsNotes:This is an onsite positionVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Position Summary:The Administrator role is a contract position within the IT Service Desk. The individual in this role will be solely responsible for managing client user accounts and maintaining associated data as outlined in the client Security Roles and Work Queues and client Administrator User Account Management quick reference guides (QRGs).Key Responsibilities:Manage client user accounts, including:Adding and updating client security rolesAssigning and updating sub-rolesSetting up and maintaining Power BI rolesAssigning and updating supervisor informationCreate and maintain the Directory of Services, ensuring community services information is accurate and up to date.Update and maintain addresses and telephone numbers for District Attorney offices.Manage and maintain school names, addresses, and Zones within the client.Serve as the primary point of contact for the client leadership regarding the client Administrator security role.Ensure changes and updates are entered accurately and in compliance with established reference guides.Provide feedback to the Training Team on reference materials and participate in demonstrations as needed.Qualifications:Experience with IT account management, security roles, or user administration strongly preferred.High attention to detail and accuracy in data entry.Ability to follow quick reference guides and established procedures.Strong communication and organizational skills.Ability to work independently in a focused role.Training:Initial training will be provided through the existing QRGs.Additional reference materials are in development, and ongoing feedback will help refine them.Skill - Required / Desired - Amount of Experience:Experience creating and maintaining the Directory of Services, ensuring community services information is accurate and up to date. - Required - 3 YearsExperience with IT account management, security roles, or user administration - Required - 3 YearsHigh attention to detail and accuracy in data entry - Required - 3 YearsAbility to follow quick reference guides and established procedures. - Required - 3 YearsNotes:This is an onsite position
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