IT Technical Specialist

IT Technical Specialist

Job Description

Looking for a candidate with the following:
The position is responsible for aligning technological solutions with business strategies and working principally with DHS Global Delivery.

Responsibilities/Requirements:
Provides level 3 field support globally, including remote support and documentation.
Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.
Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.
Subject Matter Expert (SME) for technical content development and review.
Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.
Service Documentation-Redlines and/or develops service/ quality documents with assistance from senior professionals.
Analyze and support of inventory management solution utilizing EDI messages (X12 and EDIFACT standards)
Configure and support EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.
Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.
Guide cross-functional teams in implementing required workflows changes and generating inventory-related reports to support end-to-end ordering workflow.

Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).
Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.
Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.
Support application-related issues and manage back-office escalations.
Assist with the installation, configuration, and ongoing support of web and mobile applications.
Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.
Ensure all work adheres to relevant Corporate and Divisional policies and procedures.

Top 5 skills/requirements:
Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.
Experience installing, configuring, and supporting web and mobile applications, preferably within the diagnostic medical equipment servicing, or related service or laboratory field.
Hands-on experience supporting EDI messages and integrations of workflows with enterprise systems such as SAP and other back-office platforms.
Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents) & Solid knowledge of EDI standards, specifically X12 and EDIFACT.
Strong problem-solving and troubleshooting abilities, with a focus on root-cause analysis and continuous improvement.

Complementary skillset includes:
Network fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience with EDI interface design and implementation
Knowledge of SAP ERP functionality
Ticketing systems (ServiceNow, Jira, Freshservice)
Understanding of supply chain processes and system integrations

Notes:

8 AM - 5 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.