Supervises the on-ground technician team; serves as primary point of contact for the client leadership; coordinates daily assignments, escalations, and reporting

Job summary
The Lead Technician manages a team of 8–10 IT technicians supporting all schools in the district. This person is the main contact between the district’s Technology Department and the technician team. They make sure issues are handled quickly and documented properly, and that every campus has coverage.

Key responsibilities
Supervise the on-site technician team and assign daily work across campuses
Act as the main point of contact for the district’s Technology Department leaders
Handle escalations and make sure urgent issues are resolved fast
Prepare regular reports on tickets, response times, and team performance
Diagnose and resolve hardware, software, and network issues, especially complex ones
Support classroom technology, student and staff devices, and instructional software
Assist with network infrastructure maintenance under district direction
Make sure all work is documented in the district’s ticketing system
Plan coverage for absences, school breaks, summer, and after-hours emergencies
Train and onboard new or replacement technicians

Required qualifications
5+ years of IT support experience
2+ years leading or supervising a technician or help desk team
Strong troubleshooting across Windows, macOS, and Chromebooks
Working knowledge of networking (Wi-Fi, switches, VLANs, DHCP/DNS)
Experience using a ticketing system (ServiceNow, Incident IQ, Jira, or similar)
Clear communication with school leaders, teachers, and staff
Valid driver’s license and reliable transportation

Preferred qualifications
K-12, higher education, or public-sector IT experience
Active Directory, Google Admin Console, or Microsoft 365 administration
CompTIA A+ and Network+; CCNA or ITIL Foundation a plus

Notes:
100% Onsite