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Level 1 IT Technician (Help Desk)

Carlsbad, NM

5.5 Months

Contract $20/hour - $25/hour

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Posted: Nov 03, 2026

Ref: RKNML13

Position Overview

Level 1 IT Technician (Help Desk)

End-user support, device troubleshooting, ticket resolution, hardware/software setup, classroom technology support

Job summary
The Level 1 Technician is the first point of help for students, teachers, and staff. They keep laptops, Chromebooks, and classroom technology running so teaching is not interrupted.

Key responsibilities
Provide friendly, fast support to students, teachers, and staff
Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays
Resolve help desk tickets and log all work in the district’s ticketing system
Set up new hardware and install software for staff and students
Support classroom technology and instructional software
Handle password resets, account issues, and basic Wi-Fi problems
Escalate complex issues to the Lead or Senior Technicians
Travel between campuses as assigned

Required qualifications
1–2+ years of help desk, desktop support, or field technician experience
Hands-on experience with Windows and Chromebook devices
Basic understanding of networking and Wi-Fi connectivity
Strong customer service and patience with non-technical users
Valid driver’s license and reliable transportation

Preferred qualifications
Experience supporting schools or educational technology
Device imaging and deployment experience
CompTIA A+

Notes:
100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

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