Apply for this job

Logistics Order Fulfilment Specialist

100% Remote (Within US)

12.0 Months

Full-Time $17-$22/hr

Name *

Email *

Phone *

Resume *

Accepted: .doc, .docx, .pdf, - max 20MB

By checking this box, I consent to receive text messages from the VIVA team. I may opt-out at any time by texting STOP.

Posted: Jun 29, 2026

Ref: GDNCUM29

Position Overview

The Logistics Order Fulfilment Specialist position is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare part, tool, and radioactive source orders while providing exceptional service to both internal and external customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics. The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.

Candidate Requirements

Core Attributes
Highly organized and detail-oriented
Adaptive learner with a proactive, results-oriented mindset
Strong commitment to customer support and teamwork

Communication & Decision-Making
Excellent written and verbal communication skills
Ability to analyze information and make sound decisions
Capable of multitasking effectively in a fast-paced, sometimes stressful environment

Interpersonal Skills
Strong ability to build and maintain positive working relationships
Collaborative and team-focused approach

Technical & Flexibility
Strong computer proficiency
Flexibility to cover other shifts during staffing shortages

Overview
Purpose: Support current operations while internal team tests new SAP upgrade (P40 - P58).

Candidate Profile

Experience:
Minimum 1+ years work experience (not straight out of high school).
Call center experience not required.

Skills:
Strong computer skills (Microsoft Office).
Ability to multitask in a fast-paced environment.
Customer service focus—clear communication via phone & email.
SAP experience: Not required (system is highly customized).

Responsibilities
Answer phone calls & emails.
Research and escalate spare part/tool orders.
Track shipments & backorders.
Interact with internal teams (field service engineers) and external vendors/carriers.
Use tools: SAP, Outlook, FedEx/DHL systems.

Notes:
Fully remote
Shifts: Multiple 1st, & 2nd shifts schedules

Shift Schedules
M-F 9:30am-6:30pm.
Tuesday – Saturday 8:00am-5:00pm
Tuesday – Saturday 1:00pm-10:00pm
Sunday - Thursday 1:00pm-10:00pm
M-F 10:00am-7:00pm
M-F 10:30am-7:30pm

Participation in an on-call rotation every eight weeks

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

Empty
Click + to add content