Manager of Investigations

GENERAL FUNCTION
The Manager of Investigations drives Asset Protection programs and supports client Brands to safeguard the assets of merchandise, money, real property and the welfare of customers and associates. This role will serve as the primary driver and point of contact for law enforcement and stores/field teams for critical incidents. This position analyzes data, video footage, and other investigative information to identify patterns, repeat offenders, and ORC activity. Must be able to develop well-documented cases through in-person and remote interaction with stores, field teams, and law enforcement to support the identification and prosecution of suspects. The position requires strong analytical, investigative, communication, and case building skills.

MAJOR DUTIES AND RESPONSIBILITIES
Works with Asset Protection, Corporate departments, Distribution & Logistics, Field and Store level employees to identify, investigate and close cases impacting client.
Responsible for case initiation and gathering intelligence through the use of investigative resources.
Conducts follow-up investigation and law enforcement collaboration on all assigned incidents.
Provides timely investigative response and support for assigned incidents including burglaries, robberies, and high-priority events.
Follow critical incident response guidelines, including nights and weekends when necessary.
Supports investigations across multiple time zones, requiring flexibility in work hours, adjusting work hours to support active investigations, emerging events, and time-sensitive developments.
Provides monthly progress reports to the AP leadership team.
Leverages state and local laws and coordinates with appropriate law enforcement / business partners for the effective prosecution of cases and restitution recovery
Provides training in areas of expertise; assists store personnel with training and communication standards.
Serves as the primary point of contact following critical incidents by engaging with impacted stores/employees and distributing a written summary of the incident, expectations, and next steps.
Assists in the training & development of APS personnel related to critical incident response Provides support with audits or other required departmental tasks.
Ability to travel, including overnight(s) on short notice.

BASIC QUALIFICATIONS
Bachelor’s Degree or equivalent experience
7+ years’ experience in investigations, law enforcement, organized retail crime, or related field.
Law enforcement or ORC investigations experience preferred
Self-starter who is innovative, able to multi-task, and able to work independently with minimal oversight
Ability to handle difficult or volatile situations effectively
Strong analytical skills and ability to exercise independent judgment based on core principles and practices
Excellent listening skills and ability to articulate findings succinctly
Strong organization skills with high attention to detail, timeliness, and confidentiality
Ability to interact effectively with a wide range of individuals, including those at different levels within client, investigative firms and various business partners
Strong report writing and evidence documentation.
Surveillance/video analysis experience.
Ability to successfully conduct external investigations through prosecution.

PREFERRED QUALIFICATIONS
External investigation experience with closure (7+ years)
Completion of PCI, LPC, CFE or CPP courses preferred
Thorough knowledge of Physical Security Equipment
Highly proficient in Microsoft excel and data-analysis tools.

Years of Experience: 7+ years

Notes:
Schedule: Monday through Friday during normal business hours 8:00-5:00 PM
Hybrid. Remote office days with some travel to visit stores and meet with Law Enforcement.
25-30% overnight travel