Marketing Operations Contractor

Marketing Operations Contractor

Job Description

Marketing Ops Contractor
The Marketing Ops Contractor will provide hands-on support for the ongoing health, optimization, and evolution of our marketing automation ecosystem. This role partners closely with Marketing Operations, CRM, and IT teams to ensure Marketo, Microsoft Dynamics, and related technologies operate reliably, compliantly, and at scale. The ideal candidate brings marketing automation expertise, strong technical troubleshooting skills, and experience supporting data governance, compliance initiatives, and platform optimization efforts. This is a hands-on, execution-focused contractor role intended to provide short- to mid-term operational support across marketing automation and data initiatives.

Responsibilities
Marketing Automation & Platform Operations
Support day-to-day Marketo platform operations, including monitoring database health and troubleshooting operational programs
Assist in monitoring the Marketo ? Microsoft Dynamics (MSD) sync and help engage vendor or internal support as needed
Support automation-related proof-of-concept (PoC) initiatives, including hands-on configuration, testing, and validation under direction from Marketing Operations Manager
Assist with the management of operational programs such as automations, lead scoring, and lifecycle processing
Help monitor Marketo technical performance, including API usage, integration behavior, database size, and system responsiveness
Collaborate with Marketing Operations, Sales Operations, IT, and Analytics teams to support platform configuration and process improvements

Data Management, Quality & Compliance
Support ongoing database management, optimization, and hygiene efforts
Support privacy, consent, and compliance efforts across Marketo programs, including documentation and optimization of data governance processes
Support enterprise deduplication initiatives across Marketo and CRM
Conduct field discrepancy analysis, identify duplicate or unused fields, and support field rationalization and sunset efforts
Assist with quality assurance checks to ensure data accuracy and consistency across systems Systems & Integrations
Support marketing technology and system integrations, including troubleshooting data flow issues between Marketo, CRM, and related platforms
Assist with integration documentation and support escalation to vendors or internal IT teams as needed

Education, Experience & Training
Bachelor’s degree in Marketing, Business, IT, or equivalent practical experience
5+ years of experience working in a Marketo environment
Marketo Certified Expert preferred; equivalent hands-on experience acceptable
Experience supporting Marketo system administration, marketing operations, and marketing technology initiatives
Experience working with CRM platforms, preferably Microsoft Dynamics, and supporting CRM–Marketo integrations
Experience supporting data governance, compliance methodologies, and database optimization
Excellent troubleshooting, organizational, and time management skills
Detail-oriented with strong documentation and quality assurance practices
Resourceful and solutions-oriented, with the ability to support multiple concurrent initiatives

Notes:

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.