This is a remote roleDescription:Position OverviewThe Marketing Specialist – Engagement and Advocacy Programs supports our customer facing sales programs including Mobile Labs, Customer Experience Centers, Reference Sites and Customer Advocacy programs focused on increasing SHS brand awareness and demand across the client business. Working directly with the Marketing manager, this role will interact with multiple teams and facilitate Superior customer experiences.The successful candidate must demonstrate excellent operational and project management skills, communications and writing skills, resourcefulness, passion, and the ability to work effectively within a matrix organization.ResponsibilitiesProgram CoordinationCoordination of program requests for Mobile Labs between the sales teams, marketing team and external Agency operating the vehicles to ensure each event is executed smoothlyProject support for Mobile Labs to update graphics and materials for the events, work with creative teams to provide branded toolkits including invitations and follow up surveysAct as on-site host for customer visits in our client location facility including pre-visit site preparation – welcome signage, room set up, IT presentation support and room reservationsWork with the Marketing manager on approved customer events to set up planning calls and guide the account teams with program outlines, templates and agendas to facilitate the customer experienceTracking and facilitation of reference site visits including confirmations and database managementWork with our tradeshows and events team to maintain an annual events calendarSupport the sales organization on requests for REGIONAL tradeshows and eventsAdministrationManage updates to our intranet page to facilitate information to field teams on all programsWorking with existing finance and compliance processes for approvals of events, speakers, and payment to partnersInternal alignment across teams for program tracking and reportingCreation and distribution of monthly program reports to marketing & sales teams as well as leadershipRequired Education & ExpertiseDegree in marketing, communications, business, or related field; LS background preferredEntry level or 3-5 years of relevant experience in B2B Marketing and/or CommunicationsExceptional oral and written communication skillsDemonstrated ability to work across multiple teams and projectsAbility to track and report on projects consistentlyExcellent presentation skillsExcellent PC skills (MS Office, Smartsheet, etc)Strong attention to detail, and customer service skills are needed, program/task managementMinimum of Associate’s degree. Bachelor's degree preferred.Notes:This is a remote role for a candidate in the client location area, with a requirement to be on-site in the client Office to facilitate customer visits (approx. 1-3 per month)9am-5pmVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Position OverviewThe Marketing Specialist – Engagement and Advocacy Programs supports our customer facing sales programs including Mobile Labs, Customer Experience Centers, Reference Sites and Customer Advocacy programs focused on increasing SHS brand awareness and demand across the client business. Working directly with the Marketing manager, this role will interact with multiple teams and facilitate Superior customer experiences.
The successful candidate must demonstrate excellent operational and project management skills, communications and writing skills, resourcefulness, passion, and the ability to work effectively within a matrix organization.
Responsibilities
Program Coordination
Coordination of program requests for Mobile Labs between the sales teams, marketing team and external Agency operating the vehicles to ensure each event is executed smoothlyProject support for Mobile Labs to update graphics and materials for the events, work with creative teams to provide branded toolkits including invitations and follow up surveysAct as on-site host for customer visits in our client location facility including pre-visit site preparation – welcome signage, room set up, IT presentation support and room reservationsWork with the Marketing manager on approved customer events to set up planning calls and guide the account teams with program outlines, templates and agendas to facilitate the customer experienceTracking and facilitation of reference site visits including confirmations and database managementWork with our tradeshows and events team to maintain an annual events calendarSupport the sales organization on requests for REGIONAL tradeshows and eventsAdministrationManage updates to our intranet page to facilitate information to field teams on all programsWorking with existing finance and compliance processes for approvals of events, speakers, and payment to partnersInternal alignment across teams for program tracking and reportingCreation and distribution of monthly program reports to marketing & sales teams as well as leadershipRequired Education & ExpertiseDegree in marketing, communications, business, or related field; LS background preferredEntry level or 3-5 years of relevant experience in B2B Marketing and/or CommunicationsExceptional oral and written communication skillsDemonstrated ability to work across multiple teams and projectsAbility to track and report on projects consistentlyExcellent presentation skillsExcellent PC skills (MS Office, Smartsheet, etc)Strong attention to detail, and customer service skills are needed, program/task managementMinimum of Associate’s degree. Bachelor's degree preferred.Notes:
This is a remote role for a candidate in the client location area, with a requirement to be on-site in the client Office to facilitate customer visits (approx. 1-3 per month)
9am-5pm
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