Key Responsibilities

Administrative & Operational Support
Monitor order queues and workflow progression to ensure on-time completion of customer orders.
Coordinate daily department activities and priorities.
Track action items and ensure timely follow-up and completion.
Identify and escalate at-risk orders, implementing recovery plans to minimize customer impact.
Track and report on on-time delivery performance, backlog, aged orders, and service-level metrics.

Communication & Coordination
Serve as a point of contact between production employees and support teams.
Communicate process updates, policy changes, and operational information.
Coordinate cross-functional activities and resources.
Support employee engagement and department communication efforts.

Reporting & Analysis
Track department KPIs, productivity, quality, safety, and delivery measures.
Assist supervisors in identifying trends and improvement opportunities.

Training & Compliance
Coordinate employee training schedules
Support compliance with company policies, procedures, and regulatory requirements.
Assist with audits, assessments, and corrective action tracking.

Process Improvement
Identify process gaps and recommend improvements.
Support continuous improvement initiatives and project implementation.
Maintain standard work instructions and department procedures.

Resource Management
Monitor office and operational supply needs.
Coordinate equipment requests, repairs, and service requirements.
Support workforce planning activities and department scheduling as needed.

Notes:
2nd shift 1:00 PM - 9:30 PM - OT hours if requested by the client.
Metatarsal safety boots required