Medical Assistant

Medical Assistant

Job Description

The Medical Assistant or Health Assistant II provides clinical and administrative support according to coverage needs in the Internal Medicine and Medical Specialties clinics. 

Clinical duties include, but are not limited to: preparing examination rooms, performing EKGs and waived testing, maintaining patient flow, provide patient instruction regarding preparation of tests/procedures, prepares medical records ensuring that confidentiality is maintained and assisting clinicians during examinations and minor procedures. 

Administrative duties include: assisting patients on the phone and in person, checking patients in and collecting copays, scheduling appointments (including outside tests), performing transcription and other general office responsibilities.

Required – High school diploma or equivalent. A graduate of Medical or Nursing Assistant program. Patient service experience. Certification as Medical Assistant, CPR certification

Preferred - Experience working with an electronic medical record. Bilingual skills.

Required occupational training, certifications or license(s):
Required – High school diploma or equivalent. A graduate of Medical or Nursing Assistant program. Certification as Medical Assistant, CPR certification

Additional Job Details:
Serves as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations (prior authorization as needed) and in-house specialty appointments. Obtains date of service and follows up with visit results. Assists patients with tracking referral status in the electronic system. Works collaboratively with Member Services and Care Coordination departments. Office responsibilities include data entry and coordination of mailings. Collaborates with satellite and specialty offices in processing referrals

Skills & Experience:
Healthcare experience Required (Front desk, medical assistant experience, and the like). Understanding of referral process preferred / Insurance knowledge, patient interaction, specialty practice familiarity. MS Office proficiency. Strong phone communication—works with medical professionals. Ability to complete a daily queue of referrals by end of shift. Customer service experience preferred (e.g., pharmacy, retail)

Notes:
Schedule: 8:30 AM–4:30 PM (35 hours/week)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.