Description: The position of Customer Accounts Specialist is within our Revenue Cycle Management. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB’s is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. RESPONSIBILITIES:Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurancesAbility to interpret Explanations of Benefits or Remittance Advice (EOB or RA).Able to explain a billing statement and methodology.Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.Process requests quickly, accurately, and consistently with general supervisionSubmit adjustment / refund requests if needed.Keeps management informed of areas of concern and problems identified.Assists in monthly closing by assuring all appropriate information is entered into the system.Process credit card payments.Monitors hardship applications.Process correspondence, as assigned.Performs other related duties as assigned.Follows all HIPAA guidelines. BASIC QUALIFICATIONS | EDUCATION:High school graduate or equivalent requiredStrong verbal and written communication skillsKnowledge of Revenue Cycle Customer BillingExcellent oral and written communication skills preferredDetail oriented with a focus on exceptional customer serviceStrong time management skills and ability to manage individual assignmentsAbility to work in a team environmentStrong attention to detailRequires the ability to work with and maintain confidential information PREFERRED QUALIFICATIONS:Secondary education or Medical CertificationExperience in the healthcare industry preferredKnowledge of customer relationship management (CRM) tools and related analytics desired COMPETENCIES:Experience with Microsoft Office - Word, Excel, PowerPoint requiredFamiliarity with performance metrics and ability to meet identified targets requiredStrong customer service skills and professional demeanor requiredWorking knowledge of HIPAA and the Affordable Care Act;Must have an aptitude for problem solving and staff coaching/training;Must be able to communicate both written and orally in a business professional manner;Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employeesMust possess the ability to work in an environment of multiple concurrent tasks and constant interruptionsAnalytical skills are required Notes:100% OnsiteHours: PST 7:30am-4:00pmVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
RESPONSIBILITIES:
BASIC QUALIFICATIONS | EDUCATION:
PREFERRED QUALIFICATIONS:
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Notes:
100% Onsite
Hours: PST 7:30am-4:00pm
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