Immediate need for a Customer Accounts Specialist-Medical Billing Position

Patient Collections

Position Overview:
This role is part of our Revenue Cycle Management team.
Mainly dealing with the Patient Accounts, reporting, and collections. Associate will mainly be reviewing patient accounts, verifying balances, reviewing patient statements & EOB’s and dealing with patient collections.
Associate will mainly be reviewing patient accounts, verifying balances, reviewing patient statements & EOB’s and dealing with patient collections.

For reference, the primary responsibilities for these positions would include:
Patient statement review; Reviewing the statement of account, including EOB, checking for accuracy, entering information.
Patient Collections to CCS review-
Patient credit balance review
Phone queue assistance, including outbound and inbound calls. Within the Patient Collections, most calls will be outbound.
Handling inbound calls related to billing statement inquiries
Following up on outstanding patient balances
Interpreting EOBs (Explanation of Benefits)
Resolving unpaid accounts efficiently while meeting quality and productivity standards

Required Skills:
Strong medical billing and insurance knowledge
Experience with customer service/collections in a healthcare setting
Ability to interpret EOBs
Must have previous experience working in a billing/customer service call que.
Excellent communication and problem-solving skills

Notes:
100% onsite
Daytime hours: Monday–Friday