Membership SpecialistThe ideal candidate will have experience in Medicare Advantage enrollment operations and a proven ability to manage escalations, CMS complaints, and grievances while adhering to CMS guidelines. This role includes some daily outbound member calls to support issue resolution and case follow-up but is primarily focused on enrollment operations and resolving complex member issues. Strong communication, problem-solving, and customer service skills are requiredNotes:Remote-candidates cannot be in CA,NY,AK,HI
At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.
VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.
Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.
Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.
Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit
Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.